Refund Policy

At CareOkid, we stand behind our software. We’ve built this policy to be fair to both our users and our development team. Because CareOkid is a digital software subscription that relies heavily on the physical device it runs on, we ask that you read the following guidelines before making a purchase.

The CareOkid 7-Day Guarantee

We want our app to work for you. If you experience a technical issue that our Customer Support team cannot resolve, you may be eligible for a full refund within 7 days of your original purchase date.

To qualify for this guarantee, the following must apply:

• It must be your first subscription: Refunds only apply to your very first CareOkid purchase. Renewals, subsequent subscriptions, or upgrades are strictly non-refundable.
• One-time courtesy: We issue one refund per customer. If you choose to purchase CareOkid again in the future, that purchase is final.
• You must be the original buyer: Only the person who purchased the license can request a refund. Third-party requests will not be honored.

When Refunds Are Not Available

Because CareOkid operates on physical devices and networks that we do not control, there are many scenarios where a refund cannot be issued.

1. Compatibility & Device Issues

• Android Only: CareOkid is built exclusively for Android. If you purchase the app for an iOS, Windows, or any other non-Android operating system, no refund will be provided.
• OS Updates & Factory Resets: If the target device updates its operating system, is factory reset, or loses internet connection, and the app stops syncing, no refund is due. We will help you reinstall the software for the remainder of your license, but we cannot refund time lost while offline.

2. Loss of Access & Credentials

We cannot refund issues resulting from lost passwords, revoked access to the target device, or similar situations.

3. Factors Beyond Our Control

We cannot refund issues caused by external circumstances, including but not limited to:

• The target device is lost, stolen, or confiscated by authorities.
• The device loses internet access due to carrier issues, roaming problems, or unpaid phone bills.
• The app is discovered and deleted/unlinked by the device owner, or blocked by anti-virus software.
• You are unable to follow the installation instructions or refuse technical assistance from our team.

4. Personal & Subjective Reasons

We do not issue refunds for buyer's remorse or personal changes of heart, including:

• "I changed my mind."
• "I bought this by mistake."
• "I didn't end up using the software."
• You expected the app to recover data from before it was installed.

5. Add-On Services & Modifications

The following are strictly non-refundable:

• Premium Support: Services like CareOkid Assistance (remote installation help) and Phone Support are non-refundable. (Note: Free standard support via email and live chat is always available to all users).
• Plan Changes: Upgrades, downgrades, and subscription renewals are final.

6. Call Recording Limitations

Call recording functionality depends entirely on the hardware and OS version of the target Android device. Some manufacturers restrict this feature natively. No refund will be issued solely because the call recording feature is limited, muted, or blocked by the device's operating system.

How to Request a Refund

If you meet the criteria above and wish to proceed with a refund request, please follow these steps:

• Email us: Send your request to Support@CareOkid.com. We do not accept refund requests via Live Chat or phone calls.
• Provide details: Include your order number and a clear description of the technical issue. Our support team may attempt to resolve the issue first.
• Processing time: A decision will be made within 3 business days.
• Processing fees: If your refund is approved, please note that 3% will be deducted from the total amount to cover the non-refundable transaction fees charged by our payment processors and banks.